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Customer Service
Ordering

Where is My Order?
When we ship out your order, we email you with USPS tracking number. If you did not receive any email within 2 business days, you will need to contact us.
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Order Processing
We make every attempt to ship your orders within 24 hours of receipt. Orders placed on late Friday, Saturday and Sunday will be shipped on following Monday. Orders will be processed and shipped the same day if received by 3:00 PM PST Monday through Friday. All shipments are signature required, so there must be someone to sign to receive the package.
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Order Cancellations
Orders or parts of an order are cancelled by our system for only following reasons.
- Item(s) not available
- Difficult to process with information your provided like incorrect payment information
or shipping address
- Duplicated orders are placed
- Please contact us before 12pm PST to cancel your order on the day you placed the order. If you placed an order after 3pm PST, you would contact us by 2pm following business day.
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Re-order from Previous Purchases
If you have registered as a member and placed order(s) previously, you will find your previous purchases at 'order history.' Login required.
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Payment Options
We accept credit cards and gift cards. Following credit cards are accepted.
- Visa
- Master Card
- American Express
- Discover
We are sorry, but we do not accept money orders nor personal checks.
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Sales Tax
EuropeanJewelryStore.com is required to collect tax on all products shipped within California.
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Item Availability
If an item selected is temporarily out of stock at the time of your order, you will be notified via e-mail that your orders or part of an order are cancelled. However we maintain our site regularly and try to avoid the shortage of stocks.
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Coupon Codes
If you have a coupon code, enter it when you process checkout then the discount will be applied. Coupon code is not applied to the purchase of Gift Certificates.
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Selecting Color Online
While EuropeanJewelryStore.com has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. If you have questions about specific colors, please contact us at info@EuropeanJewelryStore.com and we will get back to you right away with information to help you select the colors that are right for you.
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About Gift Certificates
Gift Certificates are delivered via email and reach their sender within a few hours if there are no issues with the order. The sender's name and email address are included for the recipient. You may purchase a Gift Certificate at any amount between minimum $30 to maximum $200. Gift Certificate is not taxable, but tax will be applied to any purchase with Gift Certificates. There is no expiration date on Gift Certificates.
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Minimum & Maximum Purchase
We regret that we must limit orders to no more than ten (10) units of any item with a maximum purchase of $500 per customer. However minimum to process your order must be over $10.
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Security Online
When you place an order at EuropeanJewelryStore.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. In order for encryption to take place, your browser must have the SSL protocol such as AOL 5.0 and higher, Internet Explorer 5.0 and higher, Mozilla Firefox 1.0.4 (Windows only), Netscape 6.0 (Windows only) and Safari RSS.
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Shipping & Returns

Shipping Options & Charges
When purchasing products on European Jewelry Store, we ship out your purchase through USPS Priority Signature Requirment. Every order is insured until someone signs for delivery. These policies have made our online shopping experience safe, reliable and worry-free. Also we make every effort to ensure that products are delivered within the specified time frame.


Shipping Information (Free Shipping w/ purchase over $69 in US)
Destination Condition Shipping Charges Additional Charges Delivery Time*
Domestic (US) $0~$68.99 of purchase $6.95 Flat none 2~3 days
Over $69 of purchase Free Ground** none 2~3 days
Canada Any amount $25.50 $1 per
additional item 		5~8 days
International Any amount $36.50 $1 per
additional item 		5~8 days
Effective from January 1, 2012

* We make every attempt to ship orders within 24 hours of receipt. Orders placed on Saturday and Sunday will be shipped on following Monday. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Please add this packing period to your delivery estimate time. Also, please add more time for the intenational delivery for the custom process.
** Free Ground shipping is applied on all items $69 or more of purchase as long as you are a resident within the US.

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Shipping Rules and Restrictions
Orders are shipped on business days (Monday-Friday, excluding federal holidays) only.
Orders will be processed and shipped the same day if received by 12:00 PM in PST.
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Returns and Exchanges
All goods must be received in their original package. For Hygiene reasons, we regret that we cannot accept returns on products that are used or tampered with.

Contact us to return your order. When you contact us, please provide the reason, invoice number, product name and your contact information for returns or exchanges.

When a product has been authorized for a return, the customer will be reimbursed for the product and taxes. BB Cream Store.com does not credit back on shipping. Special order item sales are final and cannot be returned for credit. Service parts are not returnable. Labor, installation services and any shipping charges are non-refundable. If you get your product shipped free, the shipping cost will be excluded from the reimbursement.

All goods must be received in their original package. We regret that we cannot accept returns on products that are used or tampered with.

For detailed information, please check term & conditions.
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My Account

How to Register
To register and become a BB Cream Store.com Member, click on the 'Register' link in little information box located upper right side on every pages. By becoming a member of BB Cream Store.com, your order information will be saved. Please click here to register.
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Benefits of Membership
- Newsletters with new product information, trends, tips and special offers.
- Free Samples reserved only for Members.
- Shop from past purchases quickly, saving time online.
- Fast checkout process.
- Order History and Order Status can be viewed online by Members.
- Write a review for the products you have purchased.
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Update Account Information
Login if you are a registered member, then 'Modify profile' button will be shown in the information box located upper right side on every pages. You may update your information except login ID. If you logout, 'Modify profile' button will be disappear.
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Wish List
You may save the interested item list for future reference. On every product pages, there is a 'Add to Wish List' below 'Add to Cart' button. If you click 'Add to Wish List' button, the product will be save in your 'Wish List' page. To view your wish list, click 'Wish List' button in the information box located upper right side on every pages. Login is required.
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Order History
To view your order history, click 'Order history' button in the information box located upper right side on every pages. Login is required.
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Forgot Your Password?
If you are a registered member and lost your password, please go to 'customer service' and then click 'Recover Password' in General Information section, or click here.
If your email is registered in our system, you will get your information in a minute.
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Unsubscribe to Email
Please contact us.
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